We proudly offer complimentary nationwide shipping within the United States on all shipped orders. No additional fees. No unexpected costs. Simply seamless delivery, executed with care.

Luxury should arrive effortlessly.

For shipped online orders, we are pleased to offer refunds under the following conditions:

• The bundle remains unopened with the original seal intact
• The hair is in its original, unaltered condition
• The product has not been installed, worn, colored, cut, or modified in any way
• The item is returned within 30 days of the original purchase date

To protect the highest hygiene and quality standards for every client, we cannot accept returns once the protective seal has been broken. Any opened or installed hair is considered final sale.

To initiate a return request, please contact our team at:

1-800-747-2139

We uphold our policies with intention — not restriction — but to preserve the premium experience every Essence client deserves.