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Frequently Asked Questions
Please see below for answers to common questions from customers
Your Experience
What makes Essence Hair different from other brands?
Essence Hair Boutique is a premium hair brand focused on quality, consistency, and longevity. Each bundle is carefully sourced and crafted to deliver a natural look, full density, and long-lasting wear. Our collections are designed for women who want salon-level results without compromise.
What is the difference between your Virgin and Raw collections?
Both collections are made from 100% human hair and designed to deliver a natural, high-quality finish — the difference comes down to processing, texture consistency, and longevity.
Our Virgin Collection offers a more refined and uniform look. The hair has undergone minimal processing to achieve consistent patterns, making it ideal for those who prefer a polished, predictable style with easier maintenance.
Our Raw Collection is our highest quality offering. It is designed for exceptional longevity, resulting in a fuller feel, more natural variation, and hair that can last 3–5 years with proper care. Each bundle is unique, delivering a more authentic and elevated look.
In short:
- Virgin = polished, consistent, low maintenance
- Raw = natural, fuller, longest-lasting
How many bundles do I need?
The number of bundles needed depends on your desired length and level of fullness.
- 12”–18”: 2–3 bundles for a natural, full look
- 20”–26”: 3 or more bundles for a complete, voluminous install
- 28”–30”: 4 or more bundles for a full, balanced finish
For a fuller, more elevated look — especially with longer lengths — we recommend 3–4 bundles or more.
Every install is different, but our clients typically choose more bundles as length increases to maintain fullness from root to ends.
Will the hair look exactly like the photos?
Our product images are carefully captured to represent the texture, density, and overall quality of each collection as accurately as possible.
Because our hair is 100% human hair, natural variations may occur. This is especially true for our Raw Collection, where each bundle is unique and closest to its natural state.
We maintain consistent color standards across our collections to ensure a polished and uniform appearance.
Care & Maintenance
How long does the hair last?
With proper care, Essence Hair is designed for long-term use and can be worn across multiple installs.
Our Virgin Collection typically lasts 12 months or longer, maintaining a polished and consistent look with proper maintenance.
Our Raw Collection is our highest quality offering and is designed for extended longevity, lasting 3 to 5 years with proper care.
Longevity will always depend on maintenance, styling habits, and overall care.
Is this 100% human hair?
Yes. All Essence Hair is made from 100% human hair, allowing you to style, color, and maintain it just like your natural hair.
Can the hair be colored or bleached?
Yes. All Essence Hair is made from 100% human hair and can be professionally colored or lifted.
For best results, we recommend working with an experienced stylist to maintain the integrity, softness, and longevity of the hair. Because our hair is minimally processed, it responds well to coloring when handled correctly.
As with any high-quality hair, proper care before and after coloring is key to preserving its overall look and performance.
Does the hair shed or tangle?
All human hair will experience some minimal shedding over time. However, our bundles are carefully constructed to reduce shedding and maintain a smooth, manageable finish.
With proper care and maintenance, the hair remains soft, full, and easy to manage, and tangling should not occur.
How should I care for the hair?
Essence Hair should be treated with the same level of care you would give high-quality natural hair in order to preserve its softness, movement, and longevity.
We recommend washing the hair gently with a sulfate-free shampoo, followed by a moisturizing conditioner. Detangle carefully from ends to roots using a wide-tooth comb or detangling brush, and allow the hair to air dry whenever possible. Heat styling can be used, but should be kept to a minimum to help maintain the integrity of the hair over time.
To keep the hair looking its best, avoid excessive product buildup, sleep with the hair protected, and store it properly when not in use. With proper maintenance, the hair will remain soft, manageable, and beautiful through multiple wears and installs.
Shipping & Returns
Where are you based?
We are a UNITED STATES–based premium hair brand.
How long does shipping take?
Orders are processed the same business day when placed before 5pm EST.
Once shipped, delivery times are typically:
- Standard Shipping: arrives nationwide in approximately 3 business days
- Express Shipping: arrives within 1–2 business days
You will receive tracking information as soon as your order is dispatched.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with your tracking details so you can follow your delivery every step of the way.
What is your return policy?
We accept returns and exchanges within 14 days of purchase, provided the hair has not been used, installed, or altered in any way.
To be eligible, items must remain in their original condition and packaging.
If you need a different length or texture, we’re happy to assist with an exchange to ensure you receive the perfect match.
For any questions regarding your order, our team is available to assist and ensure a seamless experience.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.