No questions asked, 30 days return policy.
All orders on all Nationwide Orders!
SSL Enabled Secure Checkout
Buy RISK FREE with easy returns and exchanges.
BUY WITH CONFIDENCE 30 day return policy: if you buy and don’t like it, send back for a full refund*
*For online purchases only, product must be unaltered from original packaging.
If you are not completely happy with your Essence hair before it is installed, we will refund your purchase if the bundle is unopened and the hair is in its original condition. Just call us:1-800-747-2139
How long will it take to process my order?
The hair is shipped the same business day if received before 5pm on a business day. Immediately after processing is complete you will receive a tracking number & your items will be shipped.
How long will my package take to get to me after I receive my tracking information?
Regular shipping takes 3-5 business days. Express Shipping takes 1 or 2 business days. Shipments are sent via US Postal Service.
How can I make a purchase?
To protect you as a buyer, the only payment method we use is PayPal which we believe is the safest and most secure way to pay.
What is Virgin Hair?
Virgin hair is defined as hair that is completely unprocessed.
Can I dye and/or bleached my hair?
Yes, hair can be both dyed and/or bleached. We strongly advise that you go to a to professional dye and/or bleach your hair.
What is “Co-Wash”?
Co-wash is defined as washing your hair using only conditioner. This process replenishes the moisture your hair needs.
How many bundles of hair would you recommend for a full sew in?
Depending on length of desired hair and fullness of style would determine how many bundles of hair is needed. We recommend 2 bundles for styles 18 inches or less, 3 bundles over 20 inches. You can contact us for a personal consultation before purchase if you need help deciding what will work best for your purchase.
What is the correct care and upkeep for the hair you sell?
Wash and condition hair regularly.
Detangle hair before washing. Do not rub or twist hair.
Use shampoo to lather hair with lukewarm water. Rinse thoroughly.
Blot dry hair with a towel and allow hair to air dry or sit under hair is completely dry.
Brush hair in a downward motion starting at the ends and working your way up to it’s root.